Terms & Conditions

1. Agreement to Terms

By accessing our website at www.myhaloplus.com, booking a service, or otherwise engaging with hālo+, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. About hālo+ and Our Services

hālo+ is a luxury mobile massage and wellness service based in Austin, Texas. We provide professional massage therapy, physical therapy, and wellness services delivered directly to your location (home, hotel, or office) throughout Austin and surrounding areas.

Our services include, but are not limited to, Swedish massage, deep tissue massage, sports recovery massage, the Shanti Touch Method, physical therapy, and curated wellness experiences, delivered by licensed practitioners including Licensed Massage Therapists (LMT), Doctors of Physical Therapy (DPT), and certified wellness practitioners.

3. Not Medical Advice

The services provided by hālo+ are not a substitute for professional medical diagnosis, treatment, or advice. Massage therapy is a wellness service intended to promote relaxation, stress relief, and general well-being.

Nothing on our website or communicated by our staff should be construed as medical advice. You should always consult a qualified healthcare provider for medical concerns.

4. Health Intake and Contraindications

For your safety, you are required to disclose any relevant medical conditions, injuries, allergies, or contraindications prior to your session. Failure to do so may affect the quality or safety of your service.

hālo+ reserves the right to decline or modify a service if our practitioner determines that proceeding would be unsafe or inappropriate given your disclosed or observed health status.

5. Booking and Dispatch Fee

All appointments are booked through our scheduling platform at portal.myhaloplus.com/book. A booking is confirmed only upon receipt of a confirmation email or SMS from hālo+.

A non-refundable $30 dispatch fee is required to submit a booking request. This fee is separate from the service price and is not applied toward the cost of your appointment. It covers scheduling, travel coordination, and the operational costs associated with processing your request.

You are responsible for ensuring that your service location is safe, accessible, and provides adequate space for our practitioner and equipment. We reserve the right to cancel or reschedule if the location is deemed unsafe or unsuitable upon arrival.

6. Rescheduling and Cancellation

Your appointment time is reserved exclusively for you. You may cancel or reschedule up to 24 hours before your scheduled appointment at no additional charge — however, the $30 dispatch fee remains non-refundable in all cases, including cancellations and reschedules.

Requests made within 24 hours of your appointment may not be eligible for self-service cancellation or rescheduling. Please contact hālo+ Concierge directly at jessica@myhaloplus.com as soon as possible if you need to make a last-minute change.

Repeated cancellations or no-shows may result in a requirement for prepayment or refusal of future bookings at hālo+'s sole discretion.

7. Payments and Pricing

Service payment is due at the time of your appointment unless otherwise agreed in writing. We accept all major credit cards through Stripe.

The $30 dispatch fee is collected separately at the time of booking and is non-refundable regardless of whether the appointment is completed, rescheduled, or canceled.

Gift certificates and promotional discounts (including the first-session 10% discount) are applied at the time of booking and cannot be combined with other offers unless explicitly stated.

8. Refund Policy

The $30 dispatch fee is non-refundable under all circumstances. Service fees are non-refundable except at the sole discretion of hālo+ in cases where the service was not delivered due to an error on our part. To request a refund or discuss a service concern, please contact us at jessica@myhaloplus.com.

9. Membership Benefits

Active hālo+ members may be eligible for enhanced booking benefits, which may include a waived dispatch fee, priority scheduling access, and other perks as outlined in their membership terms.

Membership benefits apply only to active memberships in good standing. Specific terms, including fee waivers and booking privileges, are governed by the membership agreement in effect at the time of booking.

10. Professional Conduct

hālo+ provides professional wellness services only, including massage therapy, physical therapy, and certified holistic care. These are therapeutic services delivered to the highest standards of professionalism and client care.

We maintain a zero-tolerance policy for any sexual comments, requests, advances, or inappropriate behavior directed toward our practitioners. Any such conduct will result in the immediate termination of the session.

Our practitioners reserve the right to end any session at any time if they feel unsafe, uncomfortable, or if a client's behavior does not meet our professional standards. In such cases, no refund will be issued, and the client remains responsible for all applicable fees, including any cancellation or service fees outlined in these Terms.

hālo+ reserves the right to refuse or decline service to any client whose conduct does not meet our standards. Egregious violations may be reported to the appropriate authorities.

All hālo+ practitioners deserve to be treated with dignity, professionalism, and respect. We hold our clients to the same standard of excellence we hold ourselves.

11. Liability Limitation

By booking a service with hālo+, you acknowledge that massage therapy involves physical contact and carries inherent risks. You accept these risks voluntarily.

You agree to hold harmless hālo+, its owners, employees, contractors, and agents from any claims arising from your use of our services, except in cases of gross negligence or willful misconduct on our part.

To the maximum extent permitted by Texas law, our total liability to you for any claim arising from our services is limited to the amount you paid for the specific session giving rise to the claim.

12. SMS Messaging Program

Program name: HALO+ SMS Program

Program description: By opting in through our website, you consent to receive SMS text messages from hālo+ including appointment confirmations, reminders, follow-ups, and exclusive offers.

Message frequency: Up to 4 messages per month depending on your booking activity and promotional periods.

Message and data rates may apply depending on your mobile carrier and plan.

Reply STOP to opt out. You will receive one final confirmation message and no further messages will be sent. Reply HELP for help, or contact us at jessica@myhaloplus.com.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, US Cellular, and MetroPCS. Carrier liability is not accepted.

13. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of hālo+ and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under these Terms shall be resolved in the courts of Travis County, Texas.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting to this page. Your continued use of our services constitutes acceptance of any updated Terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

hālo+
Austin, Texas
jessica@myhaloplus.com
www.myhaloplus.com